Make-up Lessons

Do you offer Make-up lessons?

YES We Do!

 

If you are unable to attend your lesson for any reason and you let us know at least 2 hours before your regular class time you will qualify for a Make-up lesson at a later time.

 

You can either submit a Cancel a Lesson form via our website or you can contact us by telephone.

 

(Please leave a message if it is outside of office hours)

 

How do I qualify for a Make-Up lesson?

All you have to do is let us know that you will be absent at least 2 hours before your regular class time.

 

You can either submit a Cancel a Lesson form via our website or you can contact us by telephone.

 

(You can leave a message if it is outside of office hours)

 

Do Make-up lessons expire at the end of each term?

NO

 

Make-up lessons DO NOT expire at the end of each term. They are valid as long as you have a paid-up enrolment at Seal Swim School.

 

How far in advance can I book a Make-up lesson?

1 week in advance

 

Is there a limit to the number of Make-up lessons I can use in a term?

NO

 

There is no limit. You can use as many Make-up lessons during a term as you have available. Just remember that this is subject to the availability of suitable class times. 

 

We will do our best to accomodate you in this regard.

 

Can I use Make-up lessons as fee credit?

NO

 

You CANNOT use Make-up lessons as fee credit.

 

Make-up lessons are provided as a courtesy and an additional service to our customers.

 

Can I get a refund if I pull out of lessons?

YES

 

You must give at least 7 days notice that you will be cancelling your enrolment. 

 

Please note: Unused make-up lessons cannot be refunded. They can be transferred to another family member or used when you re-enrol at a future time.

 

Will I be charged if my lesson falls on a public holiday?

NO

 

Seal Swim School is closed for all National & Victorian Public Holidays. If your class falls on a public holiday you WILL NOT be charged for that lesson

 

How do I book a Make-up lesson?

You can submit a Make-up Lesson Request form via our website.

 

We will then contact you with available times.

 

When do I have to pay the term fees by to receive the discount price?

Prior to the start of the term

or

Before your first lesson (in the case of a new enrolment)

Do I have to pay for my lesson if I am absent?

YES

 

All lessons must be paid for.

 

If you notify us that you will be absent, you will qualify for a Make-up lesson.

 

 

 

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